Increased Precautions We're Taking in Response to the Coronavirus
As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Park Royal Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, visitation is no longer allowed at Park Royal Hospital.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication, including telehealth, are being vetted and may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • Screening protocols have been enhanced.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Welcome to our Patient Financial Resource

This website is designed primarily as a resource for you to obtain pricing estimates for our mental health and substance abuse hospital services.

We hope that through this and the other information we provide here, you can make more informed choices about your healthcare and have a better understanding of your financial obligations when you visit our facility.

For Your Information

Understanding the financial side of your healthcare needs

Here at this site, our patients can find out about:

  • Obtaining a pricing estimate for our healthcare services
  • Payment options and alternatives available to patients without healthcare coverage
  • Contact information to call us directly for a pricing estimate
  • Paying your outstanding hospital bill online
  • Other bills you might receive for services besides your hospital bill
  • How our billing process works

Obtaining an Estimate

Estimating your cost of mental health treatment

Uninsured Estimates

Rates for inpatient hospital care is $750.00 per day. This rate is inclusive of the following:

  • Sleeping accommodations
  • Medications as ordered
  • Meals
  • 24 Hour Nursing Care
  • Therapy Sessions
  • Recreation Therapy
  • Lab tests as ordered
  • Radiology tests as ordered

***Physician/Provider professional services will be billed separately

Insurance Estimates

In order to provide insured patients with the most accurate estimate based on your specific plan coverage and prospective services, please contact our Service Center at (239) 204-2131 and one of our Financial Representatives will be happy to assist you.

Charity Discount Policy

Charity discount policy for mental health treatment

Park Royal Hospital has a Charity Discount Policy that provides free or discounted hospital care for patients who have received non-elective care. Discounts are granted to patients based on capacity to pay estimated liability.  In order to qualify for this free/discounted care, you must complete a Financial Assistance Application and provide some documentation to support your income and financial need.

Payment at Time of Service

Similar to your visits to your physician’s office, we will ask you for your copayment, coinsurance and/or deductible payment at time of your services based on your specific insurance benefits. We accept major credit cards, checks, money orders and cash.

Your Hospital Bill

Understanding your hospital bill

This is how our billing process usually works. A claim will be sent to your insurance company shortly after your services are complete.

After your insurance company receives the claim, the insurance company may contact you for additional information. Please respond to your insurance company’s questions as quickly as possible so their payment to us is not delayed.

It usually takes 30 – 45 days for your insurance company to pay your claim. After your insurance company pays us, we will provide you with information about any amount you may still owe.

Please keep in mind that your policy is a binder between you and your insurance company. If you did not follow your insurance plan’s terms, they may not pay for all or part of your care.

Payment

Making payments for services

Similar to your visits to your physician’s office, we expect payment at time of service. If you are ineligible for Charity and cannot pay your entire estimated bill, we will work with you to set up monthly payment arrangements. If, after your services are received, any additional payment is due, we will send you information about any amount you may still owe. We accept major credit cards, checks, money orders and cash.

Everyone was nice and helpful! The techs I worked with made things make sense in the most upbeat cheerful way.

– Gaby